These Terms and Conditions ("Terms") govern the access to and use of the FirgoMart mobile application, website, seller interfaces, administrative systems, APIs, and all related digital platforms and infrastructure (collectively, the "Platform"). The Platform is owned and operated by FirgoMart 24Logistics Private Limited, an Indian Private Limited Company incorporated under the Companies Act, 2013 and having its principal place of business in India ("FirgoMart", "Company", "we", "us", or "our").

FirgoMart is a legally recognised e-commerce operator under applicable Indian laws. FirgoMart operates both as (a) a technology-enabled marketplace facilitating the sale of products by independent third-party sellers, and (b) a direct seller where FirgoMart purchases products from manufacturers, suppliers, or authorised vendors and sells such products in its own name through the Platform within India and internationally.

By accessing, registering on, browsing, or using the Platform in any manner, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must not use the Platform.

Company or FirgoMart means FirgoMart 24Logistics Private Limited. User means any individual or legal entity accessing or using the Platform, including buyers, sellers, suppliers, manufacturers, service providers, logistics partners, payment partners, and visitors. Seller means a GST-registered Indian seller, an approved international seller, or FirgoMart acting as a direct seller. International Seller means a seller located outside India approved by FirgoMart to sell on the Platform subject to valid legal and regulatory documentation. Non-GST Indian Supplier means an Indian individual or entity not registered under GST who supplies goods exclusively to FirgoMart and does not sell directly to customers. Buyer means any User purchasing goods through the Platform. Goods means products listed, supplied, or sold through the Platform. Applicable Law means all laws, rules, regulations, notifications, and guidelines in force in India and, where relevant, foreign laws applicable to cross-border transactions.

FirgoMart provides digital infrastructure to enable the discovery, listing, sale, and distribution of goods. FirgoMart is not an agent, distributor, or partner of third-party sellers. For transactions involving third-party sellers, the respective seller is solely responsible for the sale of goods. Where FirgoMart sells products directly, FirgoMart shall be the seller of record and shall assume responsibility as per Applicable Law.

Users must be legally competent to enter into binding contracts under Applicable Law. Sellers and suppliers must provide accurate, complete, and up-to-date KYC, tax, banking, and compliance information. FirgoMart reserves the right to approve, reject, suspend, restrict, or terminate any account or listing at its sole discretion, including for non-compliance with law or these Terms.

The Platform supports the following categories: (a) GST-Registered Indian Sellers permitted to sell directly to customers, (b) International Sellers permitted to sell subject to approval and compliance, (c) Non-GST Indian Suppliers operating under a supply-only model with FirgoMart, and (d) FirgoMart acting as a Direct Seller. Each category operates under a distinct legal and commercial framework.

International Sellers may sell on the Platform only after prior approval by FirgoMart and submission of valid legal, regulatory, tax, export, and business documentation. International Sellers are solely responsible for compliance with export laws, customs regulations, foreign exchange rules, duties, taxes, and documentation unless FirgoMart expressly acts as the direct seller. FirgoMart reserves the right to approve, reject, suspend, or terminate any International Seller account based on compliance, risk, or regulatory requirements.

Non-GST Indian Suppliers are not permitted to sell products directly to customers on the Platform and shall not be treated as sellers under e-commerce laws. Such suppliers cannot list products in their own name, cannot issue invoices to customers, and cannot sell domestically or internationally. Under this model, products are supplied to FirgoMart, FirgoMart purchases and becomes the legal owner of such products, and FirgoMart sells the products directly to customers in its own name in India and globally.

For products supplied by Non-GST Indian Suppliers and sold by FirgoMart, FirgoMart shall make payment to the supplier within 15 (fifteen) days from the date of successful sale and completion of the applicable return or refund window. Payments shall be made to the supplier’s registered bank account, subject to agreed commercial terms and lawful deductions.

GST-registered sellers may undertake intra-state, inter-state, and international sales in accordance with Applicable Law and are solely responsible for GST compliance, invoicing, tax payments, statutory filings, refunds, replacements, and after-sales obligations.

For cross-border transactions, third-party sellers and International Sellers are responsible for compliance with the Foreign Trade Policy, Customs Act, FEMA, and RBI guidelines. FirgoMart shall not be deemed the exporter of record for third-party seller transactions. Where FirgoMart sells products directly, FirgoMart shall act as exporter where applicable.

Prices displayed on the Platform may be inclusive or exclusive of applicable taxes. FirgoMart may facilitate payment collection, settlements, deductions, adjustments, and recoveries. FirgoMart reserves the right to withhold or adjust payments in cases of disputes, fraud, non-compliance, or legal requirements.

FirgoMart reserves the right to monitor Platform activity, review listings, delist products, suspend or terminate accounts, modify Platform features or fees, and take any action necessary to protect legal, regulatory, security, or business interests.

Users shall not misuse the Platform, violate Applicable Law, engage in fraudulent or misleading conduct, or infringe intellectual property rights.

All intellectual property rights related to the Platform, including trademarks, logos, software, databases, and content, are owned by or licensed to FirgoMart. No rights are granted except as expressly stated in these Terms.

To the maximum extent permitted by law, FirgoMart shall not be liable for any indirect, incidental, consequential, or special damages arising from use of the Platform or third-party seller transactions.

Users, sellers, and suppliers agree to indemnify and hold harmless FirgoMart against any claims, losses, penalties, or liabilities arising from breach of these Terms or violation of Applicable Law.

FirgoMart may suspend or terminate access to the Platform at any time for non-compliance, risk management, or legal reasons. Termination does not affect accrued rights or obligations.

FirgoMart shall not be liable for failure or delay caused by events beyond reasonable control, including natural disasters, government actions, system failures, or other force majeure events.

These Terms shall be governed by and construed in accordance with the laws of India. Courts having jurisdiction over FirgoMart shall have exclusive jurisdiction.

FirgoMart is operated and managed from India by FirgoMart 24Logistics Private Limited. All international orders placed through the FirgoMart website or mobile application are processed, packed, and shipped directly from India using approved international logistics partners.

International delivery timelines may vary depending on the destination country, customs clearance procedures, regulatory checks, and logistics partner operations. Any delay caused by customs authorities, force majeure events, or circumstances beyond FirgoMart’s reasonable control shall not be treated as a breach of service obligations.

All customs duties, import taxes, VAT, clearance charges, or local levies imposed by the destination country are the sole responsibility of the buyer. FirgoMart does not collect, control, reimburse, or refund such charges.

Orders shipped outside India are treated as final sale and are not eligible for standard returns or exchanges.

Refunds for international orders shall be considered only in cases of damaged, defective, or incorrect products, subject to verification and approval by FirgoMart.

FirgoMart reserves the right to process approved international refunds without requiring physical return of the product to India, depending on the nature of the issue. Customs duties, international shipping fees, and destination country charges are strictly non-refundable in all cases.

Return shipping for international orders will be charged at actual courier cost. Estimated reference range: GCC Countries approx. ₹2,500 per return; USA approx. ₹3,000 per return. Final charge will be as per actual reverse courier cost.

International Cancellation Charges:

Non-Refundable Components:

Buyers are solely responsible for ensuring that products ordered through the Platform comply with the import laws, regulations, and restrictions of the destination country.

If an order is rejected, delayed, returned, seized, confiscated, or destroyed by customs or regulatory authorities due to prohibited items, documentation issues, or non-compliance with import regulations, FirgoMart shall not be liable for any refunds, replacements, or compensation.

Cash on Delivery (COD) is available only for orders shipped within India. All international orders must be prepaid using supported online payment methods.

Prices for international orders may be displayed in local currency or converted from Indian Rupees (INR) based on prevailing exchange rates. Any currency conversion fees, international transaction charges, or bank fees are determined solely by the payment service provider or issuing bank.

Refunds for prepaid orders are processed only to the original payment method. International refunds may take additional time due to banking procedures, foreign exchange regulations, and cross-border settlement processes.