These Terms and Conditions ("Terms") govern the access to and use of the FirgoMart mobile application, website, seller interfaces, administrative systems, APIs, and all related digital platforms and infrastructure (collectively, the "Platform").
The Platform is owned and operated by FirgoMart 24Logistics Private Limited, an Indian Private Limited Company incorporated under the Companies Act, 2013 and having its principal place of business in India ("FirgoMart", "Company", "we", "us", or "our").
FirgoMart is a legally recognised e-commerce operator under applicable Indian laws. FirgoMart operates both as a technology-enabled marketplace, facilitating the sale of products by independent third-party sellers, and as a direct seller, where FirgoMart purchases products from manufacturers, suppliers, or authorised vendors and sells such products in its own name through the Platform within India and internationally.
By accessing, registering on, browsing, or using the Platform in any manner, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, you must not use the Platform.
1. Definitions
- Company / FirgoMart means FirgoMart 24Logistics Private Limited.
- User means any individual or legal entity accessing or using the Platform, including buyers, sellers, suppliers, manufacturers, service providers, logistics partners, payment partners, and visitors.
- Seller means a GST-registered Indian seller, an approved international seller, or FirgoMart acting as a direct seller.
- International Seller means a seller located outside India who is approved by FirgoMart to sell products on the Platform subject to submission and verification of valid legal, regulatory, tax, and business documentation.
- Non-GST Indian Supplier means an Indian individual or entity not registered under GST who supplies goods exclusively to FirgoMart and does not sell directly to customers.
- Buyer means any User purchasing goods through the Platform.
- Goods means products listed, supplied, or sold through the Platform.
- Applicable Law means all laws, rules, regulations, notifications, and guidelines in force in India and, where relevant, foreign laws applicable to cross-border transactions.
2. Nature of the Platform
- FirgoMart provides digital infrastructure to enable the discovery, listing, sale, and distribution of goods.
- FirgoMart is not an agent, distributor, or partner of third-party sellers.
- For transactions involving third-party sellers, the respective seller is solely responsible for the sale of goods.
- Where FirgoMart sells products directly, FirgoMart shall be the seller of record and shall assume responsibility as per Applicable Law.
3. Eligibility and Account Registration
Users must be legally competent to enter into binding contracts under Applicable Law. Sellers and suppliers must provide accurate, complete, and up-to-date KYC, tax, banking, and compliance information.
FirgoMart reserves the right to approve, reject, suspend, restrict, or terminate any account or listing at its sole discretion, including for non-compliance with law or these Terms.
4. Seller and Supplier Categories
The Platform supports the following categories:
- GST-Registered Indian Sellers – permitted to sell products directly to customers in accordance with Applicable Law.
- International Sellers – permitted to sell products on the Platform subject to FirgoMart approval and submission of valid legal, tax, export, and business documentation.
- Non-GST Indian Suppliers (Supply-Only Model) – permitted to supply products only to FirgoMart and not to customers.
- FirgoMart as Direct Seller – where FirgoMart sells products in its own name.
Each category operates under a distinct legal and commercial framework.
5. International Sellers
- International Sellers may sell their products on the Platform only after prior approval by FirgoMart.
- Such sellers must submit and maintain valid legal, regulatory, tax, export, and business documentation as required under Applicable Law, including foreign trade and cross-border regulations.
- International Sellers are solely responsible for compliance with export laws, customs regulations, foreign exchange rules, duties, taxes, and documentation, unless FirgoMart expressly acts as the direct seller for such transactions.
- FirgoMart reserves the right to approve, reject, suspend, or terminate any International Seller account based on compliance, risk assessment, or regulatory requirements.
6. Non-GST Indian Suppliers – Supply-Only Model
6.1 No Direct Selling Rights
Non-GST Indian Suppliers are not permitted to sell products directly to customers on the Platform and shall not be treated as sellers under e-commerce laws. They:
- cannot list products in their own name;
- cannot issue invoices to customers;
- cannot sell products domestically or internationally.
6.2 Supplier Relationship with FirgoMart
Non-GST Indian Suppliers may act only as suppliers to FirgoMart. Under this model:
- products are supplied to FirgoMart;
- FirgoMart purchases and becomes the legal owner of such products;
- FirgoMart sells the products directly to customers in India and globally in its own name.
6.3 Payment to Non-GST Indian Suppliers
For products supplied by Non-GST Indian Suppliers and sold by FirgoMart:
- FirgoMart shall make payment to the supplier within 15 (fifteen) days from the date of successful sale and completion of the applicable return or refund window;
- payments shall be made to the supplier's registered bank account, subject to agreed commercial terms and lawful deductions.
7. GST-Registered Indian Sellers
GST-registered sellers may undertake intra-state, inter-state, and international sales in accordance with Applicable Law and are solely responsible for:
- GST compliance and invoicing;
- tax payments and statutory filings;
- refunds, replacements, and after-sales obligations.
8. International Sales and Export Compliance
For cross-border transactions:
- third-party sellers and International Sellers are responsible for compliance with the Foreign Trade Policy, Customs Act, FEMA, and RBI guidelines;
- FirgoMart shall not be deemed the exporter of record for third-party seller transactions;
- where FirgoMart sells products directly, FirgoMart shall act as exporter where applicable.
9. Pricing, Payments, and Settlements
- Prices displayed on the Platform may be inclusive or exclusive of applicable taxes.
- FirgoMart may facilitate payment collection, settlements, deductions, adjustments, and recoveries. FirgoMart reserves the right to withhold or adjust payments in cases of disputes, fraud, non-compliance, or legal requirements.
10. Platform Rights and Controls
FirgoMart reserves the right to monitor Platform activity, review listings, delist products, suspend or terminate accounts, modify Platform features or fees, and take any action necessary to protect legal, regulatory, security, or business interests.
11. User Obligations
Users shall not misuse the Platform, violate Applicable Law, engage in fraudulent or misleading conduct, or infringe intellectual property rights.
12. Intellectual Property
All intellectual property rights related to the Platform, including trademarks, logos, software, databases, and content, are owned by or licensed to FirgoMart. No rights are granted except as expressly stated in these Terms.
13. Limitation of Liability
To the maximum extent permitted by law, FirgoMart shall not be liable for any indirect, incidental, consequential, or special damages arising from use of the Platform or third-party seller transactions.
14. Indemnity
Users, sellers, and suppliers agree to indemnify and hold harmless FirgoMart against any claims, losses, penalties, or liabilities arising from breach of these Terms or violation of Applicable Law.
15. Termination
FirgoMart may suspend or terminate access to the Platform at any time for non-compliance, risk management, or legal reasons. Termination does not affect accrued rights or obligations.
16. Force Majeure
FirgoMart shall not be liable for failure or delay caused by events beyond reasonable control, including natural disasters, government actions, system failures, or other force majeure events.
17. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Courts having jurisdiction over FirgoMart shall have exclusive jurisdiction.
