Return, Refund & Cancellation Policy – FirgoMart

This Return, Refund & Cancellation Policy governs the terms under which products purchased on the FirgoMart platform may be returned, cancelled, or refunded.

Effective Date: 26 July 2025

Scope

• Applicable to all customers purchasing on FirgoMart
• Valid for website and mobile application orders
• Applies to FirgoMart and third-party sellers
• Seller-specific terms may apply where disclosed

Return Eligibility

• Damaged, defective, or incorrect products
• Product does not match description
• Return request within 7 days of delivery
• Unused, unwashed, and original condition
• Original packaging, tags, and accessories intact

Non-Returnable Items

• Personal care, beauty, cosmetics, hygiene products
• Innerwear and intimate apparel
• Customized or made-to-order products
• Items marked as Non-Returnable

Return Process

• Login to FirgoMart account
• Go to My Orders
• Select order and click Request Return
• Choose reason and submit
• Pickup or self-ship instructions provided after approval

Refund Policy

• Refund to original payment method
• COD refunds via bank transfer or wallet
• Initiated within 3–7 working days after inspection
• Bank credit time depends on provider

Cancellation Policy

• Orders cancellable before dispatch
• Shipped orders cannot be cancelled
• FirgoMart may cancel due to stock, pricing, fraud, or delivery issues
• Full refund issued for seller-initiated cancellations

Exchange Policy

• Direct exchanges are not available
• Eligible products can be returned and reordered

Shipping Charges

• Shipping charges are non-refundable
• Refunded only for damaged, defective, or incorrect items
• Reverse pickup charges may apply

Seller-Specific Policies

• Return timelines may vary by seller
• Seller terms shown on product page
• FirgoMart facilitates resolution as per policy

Help & Support

support@firgomart.com

+91 81006 60080

Our Promise

FirgoMart is committed to fair policies, transparent processes, and quick resolution of return and refund requests.

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