7-Day Framework
Defective structural parameters
Logistics Pickup
Assigned via operational routes
Net Settlement
5-7 days post mandatory QC
SELECT ORDER TO RETURN
Groceries, personal care & undergarments are not eligible for return due to hygiene reasons. Exclusions apply to subjective texture discrepancies.
1. General Paradigm – Defective/Damaged Items Only
Returns, replacements, or refunds will only be initiated if the product delivered is verified to be physically damaged, manufacturing-defective, or completely different. Exclusions apply to subjective dissatisfaction, color variations or size selection modifications where standard charts were provided.
2. Domestic India Adjustments
Forward & reverse logistics costs are non-refundable. For example, on a structural invoice value of ₹699, a handling logistics retainer of ₹95 is withheld, yielding a net source credit of strictly ₹604.
3. Cross-Border Adjustments
International gateways, handling clearance fees, and import surcharges are non-recoverable. On a value of ₹3,500, deductions are applied, capping the maximum return payout balance at ₹1,600 (Processed in INR metrics).
4. Settlement Windows & Timelines
Approved net refunds are returned directly into your original processing asset channel. Cash on Delivery (COD) items require verified bank credentials or active UPI strings. Please allocate 5 to 7 business days post quality control validation maps to clear logs.
