Privacy Policy

Effective Date: 26 July 2025

This Privacy Policy ("Policy") explains how FirgoMart, operated and owned by FirgoMart 24Logistics Private Limited, an Indian private limited company incorporated under the Companies Act, 2013 and having its principal place of business in India ("Company", "FirgoMart", "we", "us", or "our"), collects, uses, processes, stores, shares, transfers, and protects information of users across India and internationally.

FirgoMart operates a global e-commerce platform that enables buyers and sellers worldwide to transact, subject to applicable laws. This Policy applies to all users accessing the FirgoMart mobile application, website, seller portals, dashboards, APIs, and related digital infrastructure (collectively, the "Platform").

By accessing or using the Platform, you confirm that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Scope and Applicability

This Policy applies to:

  • buyers located in India and outside India;
  • Indian sellers, international sellers, manufacturers, and suppliers;
  • logistics, payment, and service partners;
  • visitors accessing the Platform globally.

The Policy governs personal and business information processed when FirgoMart operates as a marketplace facilitator or as a direct seller of goods globally.

2. Information We Collect

2.1 Buyer Information (Global Buyers)

We may collect:

  • full name, email address, and contact number;
  • shipping and billing addresses (domestic and international);
  • order history, transaction records, and communications;
  • customer support interactions.

2.2 Seller and Supplier Information (Indian & International)

We may collect:

  • legal name, business name, and registered address;
  • government-issued identification and business registration documents;
  • tax identifiers (GST, VAT, EIN, or equivalent, where applicable);
  • bank account and settlement details;
  • export, customs, and regulatory documentation.

2.3 Payment Information

FirgoMart does not store card numbers or banking passwords. Payments are processed through authorised payment service providers in accordance with applicable regulations.

2.4 Technical and Usage Information

We may automatically collect:

  • IP address and device identifiers;
  • browser type, operating system, and app version;
  • cookies, log files, analytics data, and usage behaviour.

3. Purpose of Collection and Use

Information is collected and processed for the following purposes:

  • onboarding, verification, and account management;
  • facilitating domestic and international transactions;
  • order processing, payments, shipping, and delivery;
  • customs, export, and regulatory compliance;
  • fraud prevention, risk assessment, and security;
  • customer support, dispute resolution, and grievance handling;
  • analytics, audits, and improvement of Platform services.

4. Lawful Basis for Processing

Information is processed based on one or more lawful grounds, including:

  • user consent;
  • performance of contractual obligations;
  • compliance with legal and regulatory requirements;
  • legitimate business interests of FirgoMart as a global e-commerce operator.

5. Global Data Sharing and Disclosure

Information may be shared with:

  • payment gateways and financial institutions;
  • logistics, courier, and fulfilment partners;
  • customs authorities, tax departments, and regulators;
  • banks, insurers, auditors, and professional advisers;
  • technology and cloud service providers.

All disclosures are made on a need-to-know basis and subject to confidentiality obligations.

6. Cross-Border Data Transfers

To support global operations, information may be transferred to or processed in countries outside India. Such transfers are undertaken with appropriate contractual and technical safeguards and in compliance with applicable data protection laws.

7. Data Retention

Information is retained only for as long as necessary to:

  • fulfil the purposes described in this Policy;
  • comply with legal, tax, accounting, and regulatory requirements;
  • resolve disputes and enforce agreements.

Thereafter, data is securely deleted, anonymised, or archived as permitted by law.

8. Data Security Measures

FirgoMart implements reasonable administrative, technical, and organisational measures to protect information against unauthorised access, loss, misuse, alteration, or disclosure. However, no system can guarantee absolute security.

9. User Rights (Global Users)

Subject to applicable law, users may request:

  • access to their information;
  • correction or updating of inaccurate data;
  • deletion or restriction of processing, where legally permitted;
  • withdrawal of consent, where applicable.

Requests may be made through official support or grievance channels.

10. Third-Party Services

The Platform may include links to or integrations with third-party services. FirgoMart is not responsible for the privacy practices of such third parties, and users should review their respective privacy policies.

11. Children's Privacy

The Platform is not intended for individuals below the age permitted under applicable law. FirgoMart does not knowingly collect information from such individuals and will delete such data upon becoming aware.

12. Updates to this Policy

FirgoMart may update this Privacy Policy from time to time. Changes shall become effective upon publication on the Platform.

13. Grievance Redressal and Contact Information

Users may raise privacy-related queries or grievances by contacting:

Email: support@firgomart.com

Complaints shall be addressed within timelines prescribed under applicable law.

14. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Courts having jurisdiction over FirgoMart shall have exclusive jurisdiction.