This Privacy Policy ("Policy") explains how FirgoMart, operated and owned by FirgoMart 24Logistics Private Limited, an Indian private limited company incorporated under the Companies Act, 2013 and having its principal place of business in India ("Company", "FirgoMart", "we", "us", or "our"), collects, uses, processes, stores, shares, transfers, and protects information of users across India and internationally.

FirgoMart operates a global e-commerce platform that enables buyers and sellers worldwide to transact, subject to applicable laws. This Policy applies to all users accessing the FirgoMart mobile application, website, seller portals, dashboards, APIs, and related digital infrastructure (collectively, the "Platform").

By accessing or using the Platform, you confirm that you have read, understood, and agreed to the practices described in this Privacy Policy.

This Policy applies to buyers located in India and outside India, Indian and international sellers, manufacturers and suppliers, logistics, payment and service partners, and visitors accessing the Platform globally. The Policy governs personal and business information processed when FirgoMart operates as a marketplace facilitator or as a direct seller of goods globally.

FirgoMart collects information from buyers, sellers, suppliers, and partners as necessary for operating the Platform and complying with applicable laws.

FirgoMart may collect full name, email address, contact number, shipping and billing addresses (domestic and international), order history, transaction records, communications, and customer support interactions.

FirgoMart may collect legal name, business name, registered address, government-issued identification and business registration documents, tax identifiers such as GST, VAT, EIN or equivalent where applicable, bank account and settlement details, and export, customs, and regulatory documentation.

FirgoMart does not store card numbers, UPI credentials, or banking passwords. All payments are processed through authorised payment service providers in accordance with applicable regulations.

FirgoMart may automatically collect IP address, device identifiers, browser type, operating system, app version, cookies, log files, analytics data, and usage behaviour on the Platform.

Information is collected and processed for onboarding, verification and account management, facilitating domestic and international transactions, order processing, payments, shipping and delivery, customs and regulatory compliance, fraud prevention and security, customer support, dispute resolution and grievance handling, analytics, audits, and improvement of Platform services.

Information is processed based on one or more lawful grounds including user consent, performance of contractual obligations, compliance with legal and regulatory requirements, and legitimate business interests of FirgoMart as a global e-commerce operator.

Information may be shared with payment gateways and financial institutions, logistics and fulfilment partners, customs authorities, tax departments and regulators, banks, insurers, auditors and professional advisers, and technology and cloud service providers. All disclosures are made on a need-to-know basis and subject to confidentiality obligations.

To support global operations, information may be transferred to or processed in countries outside India. Such transfers are undertaken with appropriate contractual and technical safeguards and in compliance with applicable data protection laws.

Information is retained only for as long as necessary to fulfil the purposes described in this Policy, comply with legal, tax, accounting, and regulatory requirements, and resolve disputes or enforce agreements, after which data is securely deleted, anonymised, or archived as permitted by law.

FirgoMart implements reasonable administrative, technical, and organisational measures to protect information against unauthorised access, loss, misuse, alteration, or disclosure. However, no system can guarantee absolute security.

Subject to applicable law, users may request access to their information, correction or updating of inaccurate data, deletion or restriction of processing where legally permitted, and withdrawal of consent where applicable. Requests may be made through official support or grievance channels.

The Platform may include links to or integrations with third-party services. FirgoMart is not responsible for the privacy practices of such third parties, and users should review their respective privacy policies.

The Platform is not intended for individuals below the age permitted under applicable law. FirgoMart does not knowingly collect information from such individuals and will delete such data upon becoming aware.

FirgoMart may update this Privacy Policy from time to time. Changes shall become effective upon publication on the Platform.

FirgoMart is committed to complying with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and other applicable global data protection laws for users located in the European Union (EU), European Economic Area (EEA), the United Kingdom, and other jurisdictions with comparable privacy frameworks.

For the purposes of GDPR:

Data Controller: FirgoMart 24Logistics Private Limited

Data Subject: Any identified or identifiable natural person whose personal data is processed

FirgoMart processes personal data in accordance with the principles set out under Article 5 of the GDPR, including lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

Personal data is processed by FirgoMart on one or more lawful bases as defined under Article 6(1) of the GDPR, including:

Where consent is relied upon, it is obtained and recorded in accordance with Article 7 of the GDPR.

Subject to applicable law, data subjects are entitled to exercise the following rights:

Requests may be submitted using the contact details provided in this Policy and will be addressed within legally prescribed timelines.

Where processing is based on consent, data subjects have the right to withdraw consent at any time.

Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal.

To support global operations, personal data may be transferred to and processed in countries outside the EU, including India.

Such transfers are carried out in compliance with Chapter V of the GDPR, using appropriate safeguards such as:

Personal data is retained only for as long as necessary to:

Upon expiry of the retention period, data is securely deleted, anonymised, or archived in accordance with applicable law.

FirgoMart implements appropriate administrative, technical, and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure.

In the event of a personal data breach:

FirgoMart does not engage in automated decision-making or profiling that produces legal or similarly significant effects on users, except where permitted under Article 22 of the GDPR and applicable law.

Where such processing occurs, appropriate safeguards shall be implemented.

FirgoMart also recognises and respects user rights under other global privacy frameworks, including but not limited to:

Users may exercise applicable rights in accordance with their local laws.

For privacy-related queries, data subject requests, or complaints, users may contact:

Email: support@firgomart.com

Requests shall be handled in accordance with applicable law and within prescribed timelines.

This Privacy Policy and this Addendum shall be governed by and construed in accordance with the laws of India, together with applicable international data protection laws where relevant.

Courts having jurisdiction over FirgoMart 24Logistics Private Limited shall have exclusive jurisdiction, subject to mandatory rights of data subjects under applicable law.