Effective Date: 26 July 2025
Last Updated: 20 June 2026
FirgoMart 24Logistics Private Limited ("FirgoMart", "Company", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by users, customers, sellers, business partners, employees, and visitors.
FirgoMart operates as a global e-commerce marketplace and logistics platform and complies with applicable privacy and data protection laws, including but not limited to:
For the purposes of applicable privacy laws, Data Controller means FirgoMart 24Logistics Private Limited, and Data Principal / Data Subject means any identified or identifiable natural person whose personal data is collected, stored, processed, shared, or otherwise handled by FirgoMart.
FirgoMart processes personal data in accordance with the principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, accountability, integrity, confidentiality, and security.
FirgoMart processes personal data on one or more lawful grounds permitted under applicable laws, including:
Where consent is required by law, such consent shall be obtained, maintained, and managed in accordance with applicable legal requirements.
FirgoMart may collect and process the following categories of information:
Personal data may be processed for:
Subject to applicable law, users may have the right to:
FirgoMart shall address valid requests within applicable statutory timelines.
FirgoMart operates internationally and may transfer personal data across borders for business operations, order fulfilment, logistics management, customer support, cloud hosting, analytics, and regulatory compliance.
Data may be transferred to or accessed from: India; European Union member states; United Kingdom; United States of America; United Arab Emirates; Saudi Arabia; Qatar; and other countries where FirgoMart or its authorised service providers operate.
Such transfers shall be subject to appropriate contractual, technical, organisational, and legal safeguards.
As a global marketplace platform, FirgoMart may process and share personal information between:
Data sharing shall be limited to what is reasonably necessary for legitimate business purposes and legal compliance.
FirgoMart may use cookies, pixels, web beacons, SDKs, and similar technologies for:
Users may manage cookie preferences through browser settings where available.
FirgoMart may utilise trusted third-party service providers, including but not limited to:
Such providers are required to maintain appropriate privacy and security standards.
Personal data shall be retained only for as long as reasonably necessary to:
Upon expiration of the applicable retention period, data shall be securely deleted, anonymised, archived, or otherwise disposed of in accordance with applicable law.
FirgoMart implements appropriate technical, administrative, organisational, and physical safeguards designed to protect personal data against unauthorised access, disclosure, alteration, misuse, destruction, or loss.
Security measures may include: encryption technologies; access controls; firewall protection; secure servers; monitoring systems; security audits; and employee confidentiality obligations.
In the event of a data breach, FirgoMart shall take appropriate corrective measures and provide notifications where required under applicable law.
FirgoMart's services are not directed toward children under the age permitted by applicable law. Where required, parental or guardian consent shall be obtained before processing children's personal data. FirgoMart reserves the right to remove accounts or information found to have been collected in violation of applicable laws.
FirgoMart does not engage in automated decision-making or profiling that produces legal or similarly significant effects on users unless expressly authorised by applicable law. Where such processing occurs, appropriate safeguards shall be implemented.
Users may request deletion of their account and personal information by contacting FirgoMart or using available account management tools.
Certain information may be retained where required by: tax laws; accounting requirements; regulatory obligations; fraud prevention measures; legal proceedings; or contractual obligations.
FirgoMart recognises and respects privacy rights available under: DPDP Act, 2023 (India); GDPR (European Union); UK GDPR; CCPA and CPRA (California); and other applicable international privacy laws. Users may exercise rights available under the laws applicable to their jurisdiction.
For privacy-related concerns, complaints, requests, or grievance redressal, please contact the Privacy & Data Protection Office:
FirgoMart 24Logistics Private Limited
Email: support@firgomart.com
FirgoMart shall make reasonable efforts to respond within the timelines prescribed by applicable law.
FirgoMart reserves the right to amend, update, modify, or replace this policy at any time to reflect legal, operational, technological, or business developments. Updated versions shall be published on the Company's website and become effective upon publication unless otherwise stated.
This policy shall be governed by and construed in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023, together with applicable international privacy and data protection laws where relevant. Subject to mandatory rights available under applicable law, courts having jurisdiction over FirgoMart 24Logistics Private Limited shall have exclusive jurisdiction over disputes arising from or relating to this policy.
